Exchanges & Returns

Customer Care

Our policy varies by concept

find yours beloW

01

Emerging Artists Tees

Organic cotton · Made to order

Exchange only · No refunds

One exchange per orderYou are entitled to a single exchange on your tee — no exceptions beyond this.


5-day windowYou have 5 days from the date you receive your order to contact us and request an exchange.


What you can exchange forA different size of the same tee, or a completely different design from the Emerging Artists collection.


No refundsAs a portion of every sale goes directly to the artist and their chosen cause, we are unable to offer refunds on tee orders.

02

Emerging Designers

Limited collections · Global designers

Returns & exchanges accepted

Returns acceptedItems from the Emerging Designers collection are eligible for a full refund if returned in their original condition.


15-day return windowContact us within 15 days of receiving your order to initiate a return or exchange.


Original condition requiredItems must be unworn, unwashed and returned with all original tags and packaging intact.


Return postageThe cost of return shipping is the customer's responsibility unless the item arrived faulty or incorrect.

03

The Home Edit

Vintage & made-to-order homewares

Depends on product type

Vintage pieces — returnableOne-of-a-kind vintage items are eligible for return within 15 days, in the same condition as received.


Made to order — no refundsItems hand-finished or crafted after purchase are non-refundable and non-exchangeable, as they are made specifically for you.


Not sure which yours is?Each product listing clearly states whether it is vintage or made to order. If in doubt, email us before purchasing.


Return postageThe cost of return shipping is the customer's responsibility unless the item arrived damaged or incorrect.

How it works

Requesting an exchange or return

01

Contact us first

Email info@boutiquekaotique.com within the relevant window. Include your order number and the reason for your request.

02

We'll confirm

Our team will review your request and confirm eligibility. We aim to respond within 2 business days.

03

Send it back

Once approved, we'll provide return instructions. Refunds are processed within 5–10 business days of receiving the item.

Get in touch

Still have a question about your order?

Our customer care team is here to help.
Please include your order number in all correspondence.

Email us →